Such resources as trustpilot cannot officially support our type of business due to current nicotine legislations within EU.
Our main goal was and will be to provide high quality product and customer service to our clients and to confirm this – you could see product reviews from our customers on our website where we do keep all of them (even negative ones where we personally reply) unless they are not relevant to the product itself.
You can contact our customer support service Telegram (@vapohubmanager) or WhatsApp (+447427889169) 7 days a week and ask any questions to make sure that you contact real people and to get answers to them.
Normally scam sites have an abnormally big range of different brands, range of nicotine – this fact should straight away trigger your security on where would they get so much product and so many strains unless it is a marketplace. Secondly, if the site offers to look too good to be true – it most likely is a scam. Thirdly, scam sites normally offer to buy in bulk only so they know that customers would not return again and this makes their profit from scamming
If you order is not updated after you have sent the payment – please contact our Telegram (@vapohubmanager) or WhatsApp (+447427889169) support along with the order and transaction ID . We will update it manually.
Yes, we only operate on the European Union
If you have placed the order and have noticed an error – please contact our customer support service Telegram (@vapohubmanager) or WhatsApp (+447427889169) ASAP with the order number and details which need to be corrected. We do not provide refunds in the occasion when the customer has not provided correct shipping data. It’s solely the responsibility of the customer to provide correct shipping details.
As for the tracking number – it’s not commonly shared purely due to privacy reasons and is used only in the case when order is not delivered / disputed. It’s sort of guarantee for you that if the package is stopped – it would be refunded/resent to you. It’s common practice in this kind of business.
Our store has 99% success rate on delivery as we take the packaging process extremely seriously. However, we believe that there might be cases when there was an error from either our side or the package was lost/stolen. If you have not received your order within given time frame please contact us. We will investigate the position of your package. In the event when tracking data shows that your order is lost – we will provide a replacement free of charge. In case your order has status delivered – no replacement is provided as we trust the courier data.
Unfortunately due to the nature of our business and privacy involved we have to maintain – we cannot offer returns at this stage.
